At Dream Kailash i.e RP Adventures Pvt. Ltd. (“we,” “our,” “us”), we value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, services, and business.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number, and mailing address.
- Passport details (for permits and travel arrangements).
- Emergency contact information.
b. Non-Personal Information
- Browser type, operating system, and website usage data (e.g., IP address, cookies, and browsing behavior).
c. Payment Information
- Bank details, credit card information, or payment transaction data (processed securely via third-party payment gateways).
2. How We Use Your Information
We use your information for:
- Travel arrangements: Booking permits, accommodations, and transportation.
- Customer support: Responding to your inquiries and providing updates.
- Personalized experiences: Tailoring itineraries and recommendations.
- Marketing: Sending newsletters, promotional offers, and updates (with your consent).
- Legal compliance: Meeting regulatory requirements for permits and government documentation.
3. Sharing Your Information
We respect your privacy and only share your information when necessary:
- With government authorities for permits and regulations (e.g., trekking permits).
- With trusted third-party vendors, such as hotels, airlines, or transportation providers, to facilitate your travel.
- When required by law or to protect our legal rights.
4. Data Security
We implement strict security measures to protect your information:
- Secure servers and encryption protocols for sensitive data.
- Access controls to restrict unauthorized personnel.
- Regular monitoring and updates to ensure data safety.
However, no online platform can guarantee 100% security. Please notify us immediately of any suspected data breaches.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies help us understand your preferences and provide personalized services. You can manage or disable cookies through your browser settings.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving marketing communications.
- Withdraw consent for data processing, where applicable.
To exercise these rights, contact us at [email protected].
7. Retention of Data
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
9. International Data Transfers
As a company providing global travel services, your information may be processed in countries outside your own. We ensure adequate protection measures are in place to safeguard your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Dream Kailash – RP Adventures Pvt. Ltd.
Address: Galko Pakha, Lainchaur, Kathmandu
Email: [email protected]
Phone: +977 9849988926, 9818008417